Frequently Asked Questions
Our goal is to continue to provide the highest quality medical care and service, emphasizing a comprehensive approach to both disease prevention and proactive wellness. These services will be provided in a relaxed, and yet professional setting. We are committed to ensuring that we have time to address all of your medical concerns in one visit. From the moment you enter our office, we want you to be completely satisfied with every aspect of your care.
We limit the size of our practice so we can devote more time to each patient’s care and individual needs. This allows us to schedule up to 30 minutes for routine appointments and approximately 60–90 minutes for the Comprehensive Wellness Exam. Appointments start promptly, and we are able to spend more time with you. If a problem requires extra time for evaluation, we reasonably accommodate you to the best of our ability. In addition, you will receive your doctor’s personal cell phone and email to further enhance timely communication.
We are affiliated with Greenwich Hospital.
Our main office number (203) 531-1808 is answered live 24/7. During office hours, you’ll speak directly with a staff member when we are seeing patients. After hours, you can also call the main office number or contact us directly on our cell phone or by email.
Yes. Our medical practice will not take the place of general health insurance coverage. Glenville Medical Concierge Care is a primary care medical practice, not a health insurance program. You are advised to continue your PPO, Medicare or other insurance program as well as participation in your FSA or HSA plan.
We have elected not to participate as an “in-network” provider for most commercial health insurance plans. We will attempt to refer you to in-network physicians for any necessary consultations and to in-network facilities for diagnostic tests and hospitalizations as medically indicated. All procedures and services not performed in our office will be billed by the performing entity. Those services should then be covered according to your particular insurance plan.
Yes, our status with Medicare will remain unchanged. We will continue to file your claim with Medicare, as well as with your supplemental insurer on your behalf, as required by law. For any patients who may have a Medicare Advantage plan, office visit fees will continue to be the responsibility of the patient.
No. Our annual membership fee only includes services that are not covered by Medicare and will not be paid for or reimbursed by Medicare. However, we will continue to submit claims to Medicare and to your supplemental insurance on your behalf for Medicare-covered services.
While the annual fee is not reimbursable, it may be possible to utilize funds from a Flexible Spending Account (FSA) or Health Savings Account (HSA). We recommend consulting your human resources representative, FSA or HSA plan manager, or tax adviser to determine if your plan may cover the concierge medical practice annual fee.
Because we have been practicing in the Greenwich area for more than three decades, we have a broad knowledge of local and regional surgical and medical subspecialty expertise in our area. Should you desire, we are available to help you decide which specialist to see and forward in advance applicable medical information. In this way the most appropriate resource is used and the earliest arrangements are made.