Frequently Asked Questions

What benefits will Glenville Medical Concierge Care bring to patients?

Our goal is to continue to provide the highest quality medical care and service, emphasizing a comprehensive approach to both disease prevention and proactive wellness. These services will be provided in a relaxed, and yet professional setting. We are committed to ensuring that we have time to address all of your medical concerns in one visit. From the moment you enter our office, we want you to be completely satisfied with every aspect of your care.

How will the practice be different?

We will be limiting the size of our practice so we can devote more time to each patient’s care and individual needs. This practice change allows us to schedule up to 30 minutes for routine appointments and approximately 60–90 minutes for the Comprehensive Wellness Exam. Appointments will start promptly, and we will be able to spend more time with you. If a problem requires extra time for evaluation, we will reasonably accommodate you to the best of our ability. In addition, you will receive your doctor’s personal cell phone and email to further enhance timely communication.

Will you be on staff at the same hospital?

Yes. Our affiliation with Greenwich Hospital will remain unchanged.

Who will cover for you when you are not available?

Our goal is for our physicians to be available 24 hours a day, 7 days a week via cell phone. There will be occasions when your physician is out of town or otherwise unavailable. A trusted physician will provide coverage in these situations.

Do I still need health insurance if I enroll with you?

Yes. Our medical practice will not take the place of general health insurance coverage. Glenville Medical Concierge Care is a primary care medical practice, not a health insurance program. You are advised to continue your PPO, Medicare or other insurance program as well as participation in your FSA or HSA plan.

Will you be a 'Provider' on my insurance plan?

We have elected not to participate as an “in-network” provider for most commercial health insurance plans. We will attempt to refer you to in-network physicians for any necessary consultations and to in-network facilities for diagnostic tests and hospitalizations as medically indicated. All procedures and services not performed in our office will be billed by the performing entity. Those services should then be covered according to your particular insurance plan.

Will you still participate with Medicare?

Yes, our status with Medicare will remain unchanged. We will continue to file your claim with Medicare, as well as with your supplemental insurer on your behalf, as required by law. For any patients who may have a Medicare Advantage plan, office visit fees will continue to be the responsibility of the patient.

Do you bill Medicare for my annual fee?

No. Our annual membership fee only includes services that are not covered by Medicare and will not be paid for or reimbursed by Medicare. However, we will continue to submit claims to Medicare and to your supplemental insurance on your behalf for Medicare-covered services.

Will private insurance reimburse my annual fee?

While the annual fee is not reimbursable, it may be possible to utilize funds from a Flexible Spending Account (FSA) or Health Savings Account (HSA). We recommend consulting your human resources representative, FSA or HSA plan manager, or tax adviser to determine if your plan may cover the concierge medical practice annual fee.

What are my annual fee payment options?

Your annual fee may be paid in full by check to: Glenville Medical Concierge Care or may be paid annually, semiannually or quarterly by credit card. If you opt for the semiannual or quarterly payment option, upon receipt of your enrollment form, the first payment will be charged automatically to the credit card you indicate on your Patient Agreement. The remaining balance of your annual enrollment fee will be charged automatically to your credit card on or about three or six months after your start date, accordingly.

Is the annual fee tax deductible?

The fee is a medical-related expense and may be deductible. You are advised to consult with your tax consultant to clarify qualification in your particular circumstance.

What about lab, x-ray, specialists' fees and hospitalization?

Your annual fee pays for membership in the practice, and for many other benefits not covered by insurance. All procedures and services not performed in our office will be billed by the performing physician and/or entity.

What if I have an emergency?

Please know that you can contact us at any time; however, if you have a life-threatening emergency, call 911 immediately. You can then call us or ask the hospital personnel to contact us so we may assist in your care. If you have a non-urgent problem, we suggest you contact us first.

What should I do if I become ill while traveling or away on an extended vacation?

If the problem is minor, call us first. However, call 911 if you have a life-threatening emergency. Then call us. With the exception of a few controlled substances, most prescriptions can be ordered anywhere in the country. If you seek care at an emergency room or urgent care center out of our area, we request that you have the doctor seeing you call us for coordination. We will be readily available for phone consultation with you and/or other healthcare personnel. If you should require hospitalization while away, at your request we will attempt to establish regular phone communication with you and your attending physician(s) to ensure continuity of care.

What if I need to see a specialist or a surgeon?

Because we have been practicing in the Greenwich area for more than three decades, we have a broad knowledge of local and regional surgical and medical subspecialty expertise in our area. Should you desire, we are available to help you decide which specialist to see and to coordinate such consultations. In this way the most appropriate resource is used, the earliest arrangements are made, and your applicable medical information is sent in advance of your specialist visit.

Will I be required to pay my annual fee even if I do not use your services?

Yes, The annual fee enables you to be a member of our practice whether you are sick or well. We strongly encourage you to utilize the many benefits offered, regardless of your state of health, to proactively safeguard your health.

What happens if I move out of the area and need to terminate after I enroll?

Your membership agreement can be terminated upon 30 days written notice. If you move and wish to secure a new primary care physician, the annual fee will be refunded on a pro-rated basis. However, if the Comprehensive Wellness Exam has been completed, no refund will be offered. A copy of your records will be sent to your new physician upon receipt of a signed release, which is required by law.

Can I enroll in your personalized medical practice at a later date?

By design, our practice is membership based with a limited enrollment. Once that enrollment limit is reached, a waiting list will be established. Every effort will be made to accommodate interested patients now and in the future, but the enrollment limit must be honored in order to continue to provide the highest standard of personalized care and service to all patients.